The University’s Employee Assistance Program (EAP) provider transitions to GuidanceResources by ComPsych beginning Jan. 1, 2024. The GuidanceResources platform features an enhanced provider network because ComPsych is the world’s largest provider of mental health services. Your EAP will continue to offer free and confidential counseling sessions, plus complimentary legal, financial and work-life guidance, whenever and wherever you need it. 

Access Services Now: Call 1-888-283-3515 to request a new referral authorization with ComPsych. The GuidanceResources Online dashboard and GuidanceNow mobile app is available with virtual scheduling options and resources. To register an online account, use Organization Web ID: UAS.

Learn More about ComPsych GuidanceResources:

Explore Your Employee Assistance Program Services:

Emotional Support | Work-Life | Legal | Financial | Online Support | CCBT Self-Care | Crisis

What’s an Employee Assistance Program?

Everyone has problems juggling the demands of work, family, and other obligations that combine to make life stressful. Effective Jan. 1, 2024, The University engaged a new behavioral health care organization, GuidanceResources by ComPsych, to provide an enhanced EAP that offers access to professionally trained counselors as a resource for coping more effectively with a variety of life challenges. ComPsych maintains a worldwide network of licensed and credentialed, master-level providers. Eligible employees and dependents will have expanded access to highly-qualified counselors. Watch a video to learn more about the services provided by ComPsych GuidanceResources.

Your EAP offers confidential assessment and short-term, professional counseling services. Eligible employees and dependents may receive up to five (5) free counseling sessions per issue per year to address pressures associated with marital and family issues, grief and loss, interpersonal relationship difficulties and more. GuidanceResources Online also provides unlimited access to scheduled, telephonic counseling or coaching sessions.

Emotional Support Services

Your ComPsych GuidanceResources program can help! The EAP is designed to provide eligible employees and their family members with resources for resolving work-related and personal problems. Personal setbacks, emotional conflicts or just the demands of daily life can affect your work, health and family. With help from your GuidanceResources® program, they don’t have to. This UA-sponsored benefit is available to you and your family members at no cost and gives you someone to talk to when life’s challenges threaten to overwhelm you. The program is staffed by highly trained, caring clinicians who are available by phone or online 24 hours a day, seven days a week.

Call 1-888-283-3515 any time with personal concerns, including:

  • Stress, anxiety and depression
  • Marital and family conflicts
  • Alcohol or drug use
  • Job-related pressures
  • Dealing with change
  • Grief and loss

The Employee Assistance Program provides a free assessment, short-term counseling (5 sessions per issue per year), and long-term referral services. Referrals are made in consultation with you if additional mental health services are needed. The behavioral health benefits provided by Blue Cross and Blue Shield of Alabama will be explored with you in selecting a provider. 

EAP services are always confidential. Information regarding you and your counseling sessions is not released to your manager or supervisor and will not be made a part of your personnel file. Watch a video where ComPsych answers some questions about counseling. Only statistical data is reported to the University that provides a composite of the employee population served. Your right to privacy is protected within the State of Alabama and federal guidelines. 

New! Work-Life Solutions

Get the everyday help you need. Just call your ComPsych® GuidanceResources® toll-free number 1-888-283-3515. The Work-Life Specialists will research your question, and, in just a few business days, send you a complete packet of practical information, including prescreened referrals, articles on your topic and much more. The materials can be delivered to you via email or second-day air.

Call any time for assistance with topics, including:

  • Finding child or elder care
  • Relocation services, including housing searches
  • Seeking financial assistance
  • Finding pet care
  • Sending a child off to school
  • Planning a major project or event

New! Legal Guidance

Get the legal help you need. Just call your ComPsych® GuidanceResources® toll-free number 1-888-283-3515 to access unlimited, 30-minute telephonic sessions. You’ll be connected to a highly trained, caring clinician who will talk with you about your situation and schedule a phone appointment for you with one of our staff attorneys. If you need more immediate help, you can be connected to an attorney directly.

ComPsych attorneys can help you with:

  • Family law matters, including divorce, custody, child support and adoption
  • Bankruptcy and credit issues
  • Landlord/tenant issues, including eviction and lease questions
  • Real estate and foreclosure questions
  • Personal immigration concerns*  
  • Wills and living wills

* All immigration questions about employment-related visa processing and/or direct sponsorship should be referred to Capstone International Center.

New! Financial Resources

Get the expert, objective help you need. Just call your ComPsych® GuidanceResources® toll-free number 1-888-283-3515 to access unlimited, 30-minute telephonic sessions. You’ll be connected to a highly trained, caring clinician who will talk with you about your specific situation and schedule a phone appointment for you with one of ComPsych’s financial experts.

ComPsych’s in-house staff includes Certified Public Accountants, Certified Financial Planners and other professionals dedicated exclusively to providing financial information to you by phone. And because ComPsych’s experts are not associated with any financial institution, you are assured that they will provide impartial and objective information on your money topics.

ComPsych financial experts can help you with:

  • Credit card and debt management
  • Budgeting, retirement and estate planning
  • Tax and real estate questions
  • Financing for college
  • Investment options
  • Mortgages, loans and refinancing

New! Online Support

What you want, when you want it. Access your ComPsych® GuidanceResources® services anytime, anywhere from your computer, tablet or smartphone. ComPsych’s award-winning portal, GuidanceResources® Online, is your go-to site for expert information and tools on the issues that matter most to you: relationships, work, school, parenting, wellness, legal, financial, free time and much more. With 24/7 access, you can get the info you need when and where you need it.

Go online for:

  • Articles, podcasts, videos, slideshows
  • On-demand trainings, online communities and chat
  • “Ask a GuidanceConsultantSM” personal responses to your questions

Download the free GuidanceNow app to gain access.

  • Register as a first-time user on using your organizations web ID (UAS)
  • Download the app from either the App Store or Google play
  • Log in using your username and password

New! Digital Self-Care Tools

Free, computerized cognitive behavioral therapy (CCBT) tools available anytime, anywhere. Your GuidanceResources® program offers a platform of digital self-care tools that can help you tackle stress, depression and other common mental health issues–whenever and from wherever you need to. Provided in partnership with Koa Foundations, this interactive, user-friendly platform is a powerful, self-contained wellness solution. The dynamic, digital content is grounded in evidence-based techniques, such as cognitive behavioral therapy, mindfulness and positive psychology, and is curated by skilled psychologists. It’s also clinically proven to enhance mental health and well-being.

Focus Areas: Anxiety, depression, mindfulness, sleep improvement, stress, resilience, positive thinking, low self-esteem and more.

How It Works: To get started, Foundations asks you about your goals. Maybe it’s wanting to sleep better, or to be less stressed or to have more confidence in yourself. Using your answers, the platform creates individualized experiences through interactive programs, skill-building tools and inspirational resources you access right from your smartphone or tablet. These experiences may help you reduce personal roadblocks, eliminate stress and anxiety, and overcome mental barriers. All the while, the program tracks your progress and keeps you motivated on your journey to a better you.

On-Site Crisis Intervention

In the event of a major disaster, loss of life, or crisis situation, EAP staff is available to provide on-site assistance also known as Critical Incident Stress Debriefing (CISD) within 2 hours. Please contact the Department of Human Resources at (205) 348-7732 when a “critical incident” impacts your employees or the workplace.