Travel Assistance

The University of Alabama offers several disability and life insurance plans from the Standard Insurance Company which includes a complimentary Travel Assistance benefit.

Travel Assistance Benefits: Travel Assistance is available when an employee travels more than 100 miles from home or internationally for up to 180 days for business or pleasure. It offers aid before and during a trip, including: ticket, credit card or passport replacements; local attorney or interpreter services; and logistical arrangements in the event of a natural disaster, political unrest and social instability. Click here for an online brochure with a detailed list of available benefits.

Registration: To register for the complimentary Travel Assistance benefit, please review the brochure with group ID and activation code information included. Employees have access to Travel Assistance services 24/7, including the mobile portal. Visit www.standard.com/travel for additional information.

For additional travel-related information, please review the following online resources:

Global Medical Insurance

Blue Cross and Blue Shield’s medical coverage offers you access to care anywhere in the world as part of the Blue Cross and Blue Shield Global Core benefit. Both the PPO and HDHP medical insurance plans include this complimentary benefit. BCBS Global Core only applies to covered services received outside the United States, Puerto Rico and the U.S. Virgin Islands.

Locate a Provider: You can find eligible hospitals and doctors online. Simply enter the first three letters or numbers of the Member ID number on your card (“QTD”) for access to the Find a Provider tool by Country and City. In addition to the Find a Provider tool, the Global Core website offers several useful features including:

Request Reimbursement: You can submit a medical claim reimbursement request online or use the paper form available for download: International Claim Form. Many facilities do not accept US insurance for direct payment – you will likely need to make arrangements for payment upfront, then submit your receipt to BCBS Alabama as a claim for reimbursement.

Before requesting reimbursement, you should receive an explanation of benefits for all claims. You can also review your claims history and claims status online at myBlueCross. Submit your claim with appropriate documentation including the provider’s original itemized bill which must contain:

Letterhead indicating the name and address of the provider,
The full name of the patient receiving the service,
The date of each service,
A description of each service, and
The charge for each service in local currency

Customer Service: The Global Core Service Center is available to coordinate care and assist you with questions. Call the Service Center at +1.800.810.BLUE (2583) or collect at +1.804.673.1177, or email Global Core at customerservice@bcbsglobalcore.com.