Quick, bite-sized insights to build your skills and boost your career.
Training Tracks with Tracy
Your monthly playlist where professional development hits the right notes. Tune in and level up!
December Edition: Service Excellence – Can They Count on You?
Inspired by Bruno Mars🎵 “You can count on me like one, two, three…” Bruno Mars reminds us that reliability and care make relationships strong. The same is true for service excellence at UA.
Service excellence means providing exceptional service while representing the University with professionalism and positivity. It’s about creating trust and making every interaction count. It’s about listening, anticipating, and responding in ways that make stakeholders feel valued.
Elevate Your Service Excellence:
- Personalize: Use names and make interactions human.
- Communicate Clearly: Keep stakeholders informed.
- Be Proactive: Anticipate needs before they become problems.
- Stay Positive: Your tone sets the stage for trust.
- Innovate: Offer creative solutions when possible.
Call to Action:
Next time you interact with a stakeholder, ask yourself:
Can they count on me like one, two, three?
Let’s make service excellence the soundtrack of the University of Alabama experience.
Until next time — keep making music together. 🎵
— Tracy
Spotlight Skill:
Shining a light on the skills that help you learn, develop and grow!
December: Service Excellence
Service Excellence is at the heart of creating a positive experience for every stakeholder – students, faculty, staff, and community partners. It reflects our commitment to professionalism, respect, and responsiveness, ensuring that every interaction strengthens trust and builds lasting relationships.
Core Behaviors to Practice:
Innovate: Offer creative solutions to meet stakeholder needs.
Understand Your Stakeholder: Identify who you’re serving and what matters most to them.
Actively Listen: Ask questions to uncover needs, especially unique or special ones.
Anticipate Needs: Solve problems before they arise.
Respond Promptly: Timely, courteous communication makes a lasting impression.
Take Ownership: Honor commitments and follow through.
Stay Calm and Respectful: Even in challenging situations, professionalism wins.
Quick Tips to Elevate Service Excellence
- Use clear, positive language in all communications.
- Confirm understanding before taking action.
- Keep stakeholders informed—no surprises.
- End every interaction on a positive note.
- Look for opportunities to improve processes and experiences.
Call to Action:
This month, challenge yourself to go beyond meeting expectations—create memorable experiences. Ask: “How can I make this interaction exceptional?”
Check out these courses to learn more about Teamwork and Collaboration!
Service Excellence: How to Exceed Expectations Every Time
Mindful Communication for Less Conflict and Stronger Relationships
