The University’s Employee Assistance Program (EAP) provider transitions to GuidanceResources by ComPsych beginning Jan. 1, 2024. The GuidanceResources platform features an enhanced provider network because ComPsych is the world’s largest provider of mental health services. Your EAP will continue to offer free and confidential counseling sessions, plus complimentary legal, financial and work-life guidance, whenever and wherever you need it. Watch a brief orientation video to learn more about GuidanceResources. Additional details about the new and improved services provided by ComPsych GuidanceResources program are available on the HR website.
Eligible employees will receive a welcome packet letter from GuidanceResources by ComPsych with more detailed program information in January. The GuidanceResources program flyer has additional program details, or you may review the GuidanceResources ToolKit for an in-depth look at the expansive, new resources available to you.
ComPsych GuidanceResources will present complimentary webinars for all employees within The University of Alabama System to help you learn more about your new EAP:
- Tuesday, Jan. 9 at 12:00 pm: Join Now
- Wednesday, Jan. 10 at 12:00 pm: Register Now
- Tuesday, Jan. 16 at 11:00 am: Join Now
- Wednesday, Jan. 17 at 11:00 am: Register Now
EAP Transition FAQs:
Q1. Can employees continue to receive services from Uprise Health? The service contract with Uprise Health ends Dec. 31, 2023, so any new inquiries and referrals from Uprise will also end Dec. 31. Uprise notified current participants about this upcoming change and termination date.
Q2. How can employees contact ComPsych for services? On or after Jan. 1, 2024, call the 24/7 toll-free number 1-888-283-3515 to request a new referral authorization with ComPsych. The GuidanceResources Online dashboard and GuidanceNow mobile app will also be available on or after Jan. 1 with virtual scheduling options and other resources. To register an account, use Organization Web ID: UAS.
Q3. Will participants be able to continue receiving care from the same provider? When contacting ComPsych, an employee or family member may request to be setup with their current provider, as long as the provider is credentialed with ComPsych’s network, OR a new provider.
Q4. How can a provider join the ComPsych network? Providers who wish to join ComPsych’s network may complete the Prospective Provider Interest Form available online at https://www.compsych.com/providers/login/login.xhtml or email providerrecruitment@compsych.com. Reimbursement rates vary and are negotiable for new and existing providers.
Q5. How long will it take for a new provider to join the ComPsych network? The credentialing review process varies from two (2) to six (6) weeks, depending on provider responses to documentation requests. ComPsych’s network team is proactively recruiting providers in all major markets covering The University of Alabama System, including Tuscaloosa, Birmingham, and Huntsville, so reviews will be expedited.
Q6. Who should employees contact with EAP questions? If an employee or family member experiences service issues or has concerns about the transition and requires additional assistance, please contact the Benefits Office at benefits@ua.edu. We will notify our dedicated ComPsych account manager for proactive outreach by ComPsych directly to the member.