Job Title Glossary

Responsible for administering a program and/or leading, advising or counseling staff or a team of professionals in the planning and execution of an initiative or project. Works with management to plan and develop methods and procedures for the ongoing administration of an assigned area of responsibility. Has latitude to interpret policies and procedures and apply independent judgement on granting exceptions or developing alternative solutions to unique challenges.

Facilitates one-on-one advising sessions, develop strategies for enhancing rapport with students, and build rapport with campus partners. Provide support related to student decision-making, exploration, and development.

Applies and uses knowledge and analytical skills to perform analytical studies and continually adapts methods to fulfill duties and responsibilities within an area. Responsibilities generally include data collection, synthesis, analysis, reporting, and development of recommendations to support functional area(s). Analysts can be found in multiple job functions and families, including information technology, finance, operations, human resources, quality and marketing, among others.

Support service roles responsible for performing administrative tasks, such as customer service, record keeping and coding, scheduling, filing, entry to mid-level bookkeeping, making routine calculations, producing standardized reports, and routine use of a variety of institutional systems, etc.

A support service role that performs duties related to meeting the standard requirements of a specialized job. These positions may also include some administrative duties associated with an Assistant role.

Uses knowledge of a functional area(s) to provide general office support, including filing, entering data, coding records, making routine calculations, producing standardized reports and other administrative tasks.

A subject matter expert aligned to a discipline or job family group who facilitates the review of options, provides advice and guidance, counsels, and assists individuals or the organization in the selection or decision-making process. A consultant checks sources, develops and considers alternatives, provides support, develops specifications, trains employees, performs tests and assesses needs and requirements.

Organizes activities and operations for a program, process, or service. Often facilitates outcomes across work areas, teams, or departments. Positions with this title assist in the development and implementation of plans and policies.

Using knowledge of design principles, plans and develops materials and/or content to meet specific organizational needs. Tailors content to meet objectives. Designers are typically found in IT, facilities planning, communications and marketing, and instructional support.

A role responsible for establishing strategic plans and objectives within its discipline for a college or division. Has the ability to make final decisions on administrative, employee or operational matters and ensures effective achievement of objectives. Works to identify and approve key business drivers and supporting programs/processes/tools/ designs for a job function. Typically leads a customarily recognized singular department or subdivision of the university. Typically has full time direct reports, to include some supervisory positions. Typically reports to a Dean, AVP or VP.

Applies engineering concepts for the optimization of equipment, procedures, processes and/or systems. Sees to the maintainability, reliability, and effectiveness of equipment, products, or software/systems. Positions using this title requires an advanced trade school or college degree in engineering and applicable certification/license.

Regularly provides process and technical leadership to a group of employees. Frequently provides senior-level expertise and performs escalated or more highly complex work of a similar nature to that for which they are overseeing.

A role that accomplishes work objectives through the management of direct reports in a work group or segment of a department. Provides direct day-to-day management to professionals, clerical, or skilled trades staff. May be actively involved, as required, to meet schedules and resolve problems. Works within specified guidelines and makes decisions regarding daily priorities and the application of technical/business processes within established guidelines. Receives assignments from higher levels of management in the form of objectives with goals and the process by which to meet those goals identified. A Manager may be considered as a department’s entry level management role.

Used for positions over a program within a college or division. Plans, implements, evaluates programs and projects within a specific functional area, college, division, or department. Responsible for developing the budget in partnership with college/division finance role. Ensures program(s) are delivered on time, within budget and according to quality standards. Tasked with the direction of the program, developing and implementing strategy, marketing program to internal and external entities, and leveraging resources. Decision maker on strategic direction of program and accountable for its success/failure. May have direct reports.

Plans and delivers on organization objectives through program development, management of day-to day program operations, and technical execution of a program. Has significant input in program direction and program goal achievement. Often includes financial management, stakeholder management (internal and external), and governance of a program. May have direct reports.

Responsible for day-to-day management of projects with a finite life span/impact, from original concept through final implementation. Communicates project priorities, manages deliverable development, manages the project workforce, and creates project status reports. Is responsible for project tracking and analysis. Gauges quality standards and reviews project deliverables. Provides technical and analytical guidance for project activities. Directs analysis of and the development of solutions to project problems. The role does not normally include traditional employee management responsibilities (e.g., performance management).

Represents the organization and/or a group within the organization in connection with services rendered to or accepted from internal or external customers.

A role that engages in scientific research, gathering and using research and evidence to develop and test hypotheses and advance knowledge. Requires significant education and experience. Scientists can be found in multiple disciplines, such as the physical or natural sciences.

Demonstrates specialized knowledge in a functional area. Regularly provides in-depth insight, advisory services and expertise to other professionals, management, and external contacts in an assigned functional area.

Typically, an entry level management role that provides day-to-day technical leadership to employees within a work group, unit, or department while performing escalated or more highly complex work of a similar nature to that which they oversee. Assists and/or conducts performance reviews.
Also includes positions in clinical settings with patient care staff and/or student oversight.

Provides technical or mechanical support, conducts tests, assesses data, and operates specialized equipment. Depending on the field, may work independently or under the direction of a professional. Positions with this title require a combination of basic knowledge, technical expertise, and manual skill typically attained through an associate degree program or certification from an accredited technical institute.

Performs routine assignments that provide basic non-technical, non-clerical support to a department or function. Positions using this title are typically non-exempt and provide a service, like food or maintenance services. Positions typically require a high school diploma or GED and on-the-job training.