Customer Service Workshops
| Workshop Title | Description | Presenters | Date & Time |
Effective Communications via Email and Phone |
Attend this session to become more efficient, effective and professional when using the telephone, voice mail and email to communicate your business messages. | The HRD Team | TBA |
Quality Service |
In addition to defining quality service and identifying customers and partners, this course will cover the following:
This course combines topics from Dressing for Success to Paper Management focusing on "appropriateness" in the workplace as it relates to service, image, and customers. |
Teresa Faulkner, Human Resource Development | August 27 8:00-10:00am |
| Customer Service and the University of Alabama | Learn
to enhance your service to customers by identifying your
role in providing service, determining what customers
want, and developing strategies to guarantee satisfaction. |
The HRD Team | TBA |
| Advanced Connections - Moving Quality Service Beyond the Basics |
Do you believe in providing the highest quality service
to all internal and external customers? Advanced Connections
helps you and your department meet the needs of customers
by building a service culture on campus. |
The HRD Team | Call the HRD today to set up a workshop for your department! |
| "Glad I Could Help" -- Business Communication for Today | Attend this session to become more efficient, effective and professional when using the telephone, voice mail and email to communicate your business messages. |
The HRD Team | TBA |