TRC Customer Service Resources
Video Tapes | Audio Tapes | Computer Based Training | Resource Books | Back to Resources
Name |
Description |
Time |
|---|---|---|
Advanced Connections |
Advance Connections is video-based. Best used during an all day workshop with the included exercises and activities to build on the material presented in the video segments. May also be broken into 3-two hour sessions. |
3 Tapes, 77 min. total |
The Difficult Guest |
Understanding and serving difficult guests |
24 min. |
Fish! |
Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude with them each day. FISH! is a tool to help you lead people toward creating that environment. |
17 min |
The Good, The Bad, and the Customer |
Simple approaches to help your employees do a better job and service issues in a college setting |
45 min. |
The Guest |
Great customer service is all in your mind |
14 min. |
Hot Under the Collar |
How to deal with difficult customers either face-to-face or on the phone |
17 min. |
How to Give Exceptional Customer Service |
|
1 hr. each |
Remember Me |
Classic customer service film |
10 min. |
Working with Difficult People |
Dealing with difficult employees who use up time and energy and deplete morale |
26 min. |
Glad I Could Help |
Real customer service situations for discussion |
21 min. |
Name |
Description |
Time |
|---|---|---|
Coping with Difficult People |
Learn how to identify difficult types and master the step-by-step procedures that will neutralize any negative or hostile encounter |
1 hr. |
Quality, Speed, Customer Involvement and Excelling in a Changing World |
Outrageous insights and advice from the leading thinker in business today |
Each tape about 50 min. |
Name |
Description |
Time |
|---|---|---|
Calming Upset Customers
|
Proven techniques to handle turmoil on the job |
9 disks + 2 books |
Name |
Description |
|---|---|